FAQs

COVID-19 and Our Commitment to Safety

We’re taking COVID-19 very seriously. And we’re taking important steps now to help keep you safe. If you have any questions or concerns, feel free to give us a call at (805) 688-2965.

When are you going to charge my card for my reservation?

Reservations require an accepted credit card (Visa, AmEx, MasterCard, Discover) at the time of booking. This card will be charged with your first night’s stay at the time of booking; the rest of your stay will be charged upon check-in. All other charges made to your room during your stay – including room service, honor bar charges, etc. – will also be charged to this card as the expenses are incurred, and all outstanding charges will be charged to your card upon check-out.

What is your cancellation policy?

We will gladly provide a full refund, less a $25 processing fee, as long as the cancellation occurs by 3 p.m. the day prior to arrival. If less notice is provided, your deposit of the first night will be forfeited. A deposit equal to the first night’s stay will be collected at the time of all reservations.

What time is check-in and check-out?

Can I get a late check out?

Late departures are available, based upon availability. In order to ensure availability for incoming guests, please plan prompt departures. You will be charged for a second night after 2PM.

Can I bring my pets to The Winston?

Well-behaved dogs are welcomed, with a maximum of two dogs per room. A $100 cleaning fee will be added to your room for each dog. Dogs must always be on a leash within the common areas of the property. Dogs are not to be left alone in the rooms or on patios.

What is the vehicle policy at The Winston?

Each room has a designated parking space. Additional vehicles may be parked in city spaces on 1st street.

Why don’t I have a phone in my room?

While we always prefer a face to face conversation with our guests, sometimes a text works best. Feel free to text us anytime, throughout your stay with us, whether you’d like a restaurant reservation, directions, or a glass of wine sent to your room. Questions, requests, room service, housekeeping, all at your fingertips. If you don’t text, then we won’t bother you

Why isn’t there a Front Desk?

We’ve found that the best way to help our guests get the most out of their trip is to simply get out of their way. So rather than a standard check-in process and room keys, we provide unique access codes. On the day of arrival, you will receive an email welcoming you to our property. In this email, you’ll receive two access codes: one for the main entry door, and another for your guest room. This allows you to come and go at your leisure, and you never have to interact with a member of our team, unless you want to.

What is your family policy?

While The Winston welcomes guests of all ages, the hotel caters to an adult clientele. We ask that all guests carefully monitor their children, so as not to affect the experience of our other guests.

When are quiet hours?

Quiet hours are from 10PM - 8AM. Please be courteous to other guests around you. Profanity or violence towards others at The Winston will not be tolerated. Loud, objectionable noise or amplified music is not allowed at any time. Inconsiderate guests will be asked to leave.

Does the property have Wifi?

Yes, WiFi is included with your room rate, and it is accessible throughout the property.

What is your smoking policy?

Smoking is prohibited in all rooms and within 25 feet of any building or entrance. Outdoor smoking in designated locations only. A violation of the no-smoking policy will result in a fine of up to $250.